Here you’ll find everything you need to know about our key return process, pro-rata rent charges, missing or lost keys and the checkout inspection. Follow these questions and answers to ensure a smooth move-out and avoid any unnecessary fees or complications.
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"},"media_block":null,"Button_CTA":{"theme":"primary","target":"none","label":"Contact us","custom_link":null,"menu_item":{"slug":"contact-student-team","parent":null}}},{"__typename":"GLSTRAPI_ComponentComponentsFaq","id":"6711f6c74498b918bc352f16","title":null,"title_content":"If you have any more questions or need further details, feel free to explore our guides or reach out to our team.
","theme":null,"faq_bg":null,"faq_padd":null,"faq":[{"answer":"You must return all keys in person to Thornley Groves at Mayfair Court, 306 Wilmslow Rd, Manchester M14 6NS by 2 PM on your tenancy end date. Make sure to hand them over directly; do not drop them in the letterbox to avoid losing them and incurring additional charges for lock changes.
","question":"What is the process for returning my keys?"},{"answer":"If any keys are lost, you will be responsible for the costs of changing the locks. These expenses will be deducted from your security deposit, so it's essential to keep track of all your keys.
","question":"What happens if I lose a key?"},{"answer":"Yes, you can return your keys before your tenancy ends, but ensure you return them to the designated location and within the office hours provided.
","question":"Can I return my keys before the official end date of my tenancy?"},{"answer":"Before the final checkout inspection, ensure you remove all personal belongings. Thornley Groves is not responsible for any items left behind and may deduct costs for removal from your deposit.
","question":"What do I need to do with my personal belongings?"},{"answer":"The property should be left in a clean and tidy condition. This includes cleaning carpets, appliances, and windows. If any carpets are stained, they must be professionally cleaned and you should provide receipts as proof.
","question":"What cleaning standards do I need to meet before moving out?"},{"answer":"If you’re moving out on a busy day, it’s advised to plan your key return ahead of time. The office will have specific hours on peak days to assist with key returns efficiently.
","question":"What if I’m moving out on a busy day?"},{"answer":"After your checkout inspection, you will receive a report detailing any charges for damages. If everything is satisfactory, your deposit will be refunded promptly. However, if there are damages beyond normal wear and tear, deductions may apply.
","question":"How will my deposit be handled?"},{"answer":"To ensure your mail is redirected to your new address, arrange for redirection through Royal Mail. Thornley Groves does not provide this service and cannot be responsible for any undelivered mail.
","question":"What should I do about mail after I move out?"},{"answer":"In a joint tenancy, all tenants should return their keys together, or each should follow the process individually as directed. Ensure communication among all tenants to avoid confusion.
","question":"What if I have a joint tenancy?"},{"answer":"No, you cannot mail your keys back. You must return them in person to avoid losing them, which could result in lock change costs.
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